Returns & Refunds

At Staying In Studio, I want you to be delighted with your purchase. However, if something isn’t quite right, I’m happy to help.

Changed your mind?

If you’re not completely happy with your purchase, you can return it within 14 days of receiving your order. Please contact me at [your email address] before sending anything back.

Items must be unused, in their original condition and, where possible, in their original packaging. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please get in touch as soon as possible with your order number and photographs, where appropriate. I’ll do my best to put things right.

Refunds

Once your return has been received and checked, I’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Items that cannot be returned

For hygiene reasons, certain items may not be eligible for return once unsealed, where permitted by law. Personalised or custom-made items are also generally excluded from change-of-mind returns, unless they are faulty or do not meet your legal rights.

How to arrange a return

Please email [your email address] with your order number and the reason for your return before sending your parcel back.

Thank you so much for shopping small and supporting Staying In Studio. It really does mean the world to me.